Privacy policy

Last updated: 08/31/2025 (reviewed for compliance on 09/12/2025)

Livitals (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights.

1. Data We Collect

  • Personal details you provide: name, email address, billing and shipping address, phone number, payment details.
  • Automatically collected data: IP address, browser type, device information, pages visited, cookies.
  • Order and communication data: purchase history, emails, chat or SMS interactions.

2. How We Collect Data

  • When you place an order or create an account.
  • When you subscribe to our newsletter or SMS updates.
  • Through cookies, analytics tools, and similar technologies.

3. Purposes & Legal Basis

We process your data to:

  • Fulfil and deliver your orders (contractual necessity).
  • Provide customer service and handle returns (contractual necessity).
  • Send transactional emails/SMS such as order confirmations and cart reminders (legitimate interest/consent).
  • Improve our website and marketing (legitimate interest).
  • Comply with legal obligations such as tax and accounting rules.

4. Sharing of Data

Service providers such as payment processors, shipping partners, email/SMS platforms, and analytics tools.

Review platform Trustpilot for collecting verified reviews.

All third parties process data only to perform their services for us and must protect it.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use the site.

  • Essential cookies – Required for core site functions such as shopping cart and checkout.
  • Analytics cookies – Help us measure traffic and performance so we can improve our services.
  • Marketing cookies – Used (with your consent) to deliver relevant offers, including email and SMS cart reminders.
  • Functional cookies – Remember your preferences, such as language and region.

You can manage or disable cookies through your browser settings at any time. Please note that some features of the site may not function properly if cookies are disabled. For more details or to exercise your privacy rights, contact support@livitals.com.

6. Your Rights (GDPR)

You have the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict processing.
  • Withdraw consent at any time (for marketing).
  • Data portability.

To exercise these rights, email support@livitals.com.

7. Data Retention

We keep personal data only as long as necessary for the purposes described above or to meet legal requirements.

8. Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure.

9. Third-Country Transfers

Some data may be stored on secure servers outside the EU (e.g., cloud hosting). When this happens, we ensure adequate safeguards such as EU Standard Contractual Clauses.

10. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children.

11. Changes

We may update this policy from time to time. The latest version will always be posted on this page.

12. Contact

Website: www.uk.livitals.com
Email: support@livitals.com